Returns & Exchanges

Due to the perishable nature of our fresh bagels and fillings, we cannot accept returns once food has left our bakery. However, if your order is damaged or incorrect, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery or pickup with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Please attach clear photographs of the product and the packaging to help us investigate the quality concern or shipment error.

• 3.
  Review Process

  Our bakery management will review your claim within 48 hours to determine if a refund, partial credit, or redelivery is appropriate.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method, or a fresh replacement order will be scheduled for immediate dispatch.